Very solid interview with Scott Hartsman over at Massively. Nicely done Karen.
I’m not going to break it down or comment on every answer, but overall I like that Scott is throwing out more facts than marketing hype (first day server number issue, team not moving on, hacking issues). You also get the sense that he and Trion know what they are doing, and have a solid plan in place to continue to improve and expand the game. He sounded very calm and confident in what is happening right now (not hard I guess, given how successful Rift has been), and what is in the pipeline.
Of particular note was his mention of an app-based security program for accounts, rather than selling a token. That’s a smart move, both for users and for PR purposes. Considering we have already had one guild member get this account hijacked (now recovered), and if Rift keeps up it’s pace it will only draw more attention, this is good news. Hopefully the semi-regular gold seller in-game mail will also disappear now that they have a counter for that as well.