If you have been keeping up with all of the issues AA is facing thanks to Trion (queues, bots and hackers going unpunished, spammers destroying public channels for hours at a time), my guess is you have also picked up on this theme: Trion laying blame for the issues with XLGames, or at least deferring to them to take some heat off.
Now granted, Trion isn’t the developer of AA (thank god, or this would be a Trove-level game), so they don’t have control over things like skill power, general bugs, or when new content is coming. That’s all fine and understood. But Trion DOES have control over server numbers, how queues are handled, and what actions they allow their GM’s to take. XLGames can develop better tools to track and catch hackers, but if Trion has an insufficient or incompetent GM staff, that’s on them.
For example, in a reply to hackers picking up housing spots as buildings decay:
We’ve been closely following the accusations of unfair land claiming methods. The team is actively investigating accounts that appear to some players as outliers in terms of number of properties owned. This data point alone isn’t sufficient evidence of foul play as some players are focusing all of their gameplay on real estate and flipping properties.
We agree that one player claiming multiple properties that many other players are simultaneously trying to claim is suspect, which is why we’re taking a close look to determine the cause, prevent it, and remove the players using it. Additionally, we’re proposing new methods for land claiming to XLGAMES that will remove the benefit of fastest ping or most clicks per second.
So Trion is aware that certain players own silly amounts of housing, yet currently haven’t done something about it like, oh I don’t know, have a GM look into how that player got all that property? Maybe flag that account to see what they do? Look into who owns that account? See what happens to the houses they claim (wonder what’s happening if they are being traded for next to nothing in-game…)? We don’t need weeks worth of investigating here, not when housing spots are being picked up daily.
It’s 2014. This isn’t 1997 where all of these basic MMO issues are something new. Hell, this isn’t even Trion’s first big MMO, not to mention the fact that Trion was founded by ‘MMO vets’. If AA’s design is an example of learning from MMO history to make a better game, Trion’s handling of AA as the EU/US publisher is currently a textbook example of how to royally screw a successful launch in every possible way.AA is a fun game DESPITE Trion. All they had to do was be decent. That’s it. The bar is so freaking low here, and yet Trion continues to knock it down day after day.
I mean, how is gold-seller spam in your global public chat channels something that caught you by surprise and the added tweak (need to be level 15 to type) not something you had in on day one of a massively popular, free-to-make-accounts MMO? Did you really thing “gee, surely no one will attempt to spam our global chat channels with throwaway characters, better just focus on copy/pasting text into Google translate”?
Are Trion and SOE in some sort of hidden bet for who can be the king of incompetence, with MMO players as the unaware test subjects? That has to be it. Entire companies with prior MMO experience can’t be unintentionally this terrible… right?