Just got off the phone with Comcast, and not only was I put into contact with a human in short order, the human spoke English, didn’t BS me for 30 minutes, and actually clearly explained current options. Then, when I selected the lower-priced option, he didn’t try to convince me that paying more would actually be better.
So… someone hacked Comcast and is rerouting all calls to a company not hell-bend on driving you to madness, right? So pleasantly confused right now.
Hardcore Casual 
Ya know… I’ve heard the horror stories about them, (heck, my boss just told me one from this past weekend) but I’ve always had good service from them. Guess I’m just lucky.
They have been hit or miss with me in the past, but never this ‘hit’.
The worst part of Comcast is being a customer, and having 1 in 3 commercials on every channel be for Comcast.
Had the same experience when we canceled cable. I was totally braced for the grilling too.
Around here (TN), they actually have a marketing campaign going on which touts their new and improved Customer Service. Akin to Domino’s, it’s very much been a “hey we know we sucked before, but it’s good now” type of effort, too.
Years agio, I couldn’t get Comcast installed when we moved into our house because it was first in a new subdivision and they couldn’t be bothered. So I have directv.
Lucky for them, though, not any viable Internet competitors, so I ended up with them for that. I rarely have issues with my connection, fwiw.
Yeah, count me as another person quite surprised by having a good customer service experience with Comcast. Switched our cable/internet/phone to them and it all went swimmingly (trees block the new DirecTV satellites that carry HD and there’s no fiber in my neighborhood so it was Comcast or nothing if I ever wanted an HD signal).
I actually dropped Comcast finally a month ago after they kept fucking my twitch stream with bleed frames. The best part is when i turned in my old equipment, the dude sitting at the desk in the local office was a 300 pound dude dressed as a Vampire with claws and eye liner.
Spoiler: Halloween was a month away…