It seems Trion thinks that ‘delayed’ response is worth 30 days of game time AND all of the weapon boost tokens you could receive from various pre-order deals.
Just another day in a clone themepark. Basically.
Copy/Paste of the email text below:
Our goal here at Trion is to deliver the highest quality games and a superior customer experience.
Recently, you had to wait through an exceptional delay during the processing of your request for support — a delay that did not and will not meet our high bar for responsiveness. For that, you have our sincere apologies.
This is not the experience that you should expect from Trion Worlds. To help make up for the delay, we have:
- Credited your account 30 days of play time.
- Bestowed via in-game mail, to all your current and future characters, a full set of the special RIFT pre-order bonus weapon enchant runes that you may not have had previously.
No action is required on your end. These items and days of play time have already been added to your Trion Worlds account.
We know this does not entirely make up for the frustration you have encountered, but this is our way of thanking you for your patience.
Please know that Trion Customer Service will continue working tirelessly through our support requests. Between recently expanded Customer Support staffing and improvements in our own tools, we are on track to resolve matters more quickly in the future.
I want to personally thank you for your continued support of Trion Worlds, and I hope you continue to enjoy RIFT.
Director of Customer Service & QA