From Ravious at KTR:
Trion Worlds said that the game is on such a stable base that the devs are actually able to work on requested game improvements that are received through beta feedback rather than trying to plow through work that should have been done before beta.
The above seems like such an obvious thing, making changes based on beta rather than running a beta and still just finishing what you already had planned, but I wonder how many MMOs have actually done this? God knows I’ve been in plenty of betas, closed or open, where it seemed we were there just to double-check the work, and no real changes were made based on feedback that was not “this causes the game to be unplayable”.
Maybe this also explains the worry some have about Trion listening too much to the forum-posting minority rather than designing the game the way they intend to. We are so conditioned to have our beta feedback ignored that, when it’s actually accepted and incorporated, it shocks us. Certainly if Trion makes changes that help the vocal minority at the expense of the general majority (or just makes fan-based changes that are bad for the game overall), this will be an issue, but so far, from a distance, I don’t believe that’s the case.